Frequently Asked Questions
Everything you need to know about shopping with Keepwarming.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your order through your Keepwarming account dashboard.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Keepwarming products come with a standard 12-month manufacturer warranty against defects in materials and workmanship under normal use.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customers are responsible for any customs duties or import taxes that may apply upon arrival.